Privacy Policy
Effective 22 August 2026 · Last updated 22 August 2026
This policy explains how 5 Rivers Eildon Pty Ltd, ABN 58 670 754 131 ("5 Rivers", "we", "us") collects, uses and protects your personal information when you use the 5 Rivers Eildon mobile app (the "app"). We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The information we collect
| Information | Why we collect it |
|---|---|
| Name, email address and phone number | To identify your booking, send you booking confirmations, and contact you about your hire. You provide these when you make a booking request — the app does not require you to create an account. |
| Booking details (vessel, dates, guest numbers, extras) | To process and manage your booking request |
| Messages you send the team | To answer your questions and support your hire |
| Payment information | Card payments are collected and processed by Stripe. We do not see or store your full card number — we receive only a confirmation and the last digits. |
| Approximate or precise location (only if you enable it) | To show the marina on a map and, during an active hire, to support on-water safety. Location is used only while you are hiring and only if you grant permission. |
How we use your information
We use your information to provide and manage boat-hire bookings, authorise and take the deposit and hire fee, keep you informed about your booking, respond to your messages, meet our safety and legal obligations, and improve the app. We do not sell your personal information, and we do not use it for third-party advertising or tracking.
Payments
Payments are handled by Stripe, our payment processor. When you pay a deposit or hire fee, your card details are provided directly to Stripe under Stripe's own privacy terms. For a booking request, your card is authorised but not charged — the deposit is only taken once 5 Rivers approves your dates, and released if the booking is declined. See stripe.com/au/privacy.
Who we share it with
We share personal information only as needed to run the service: with Stripe (payments), with Supabase, our secure database and hosting provider, and with the 5 Rivers operations team who manage your hire. We may disclose information if required by law. Some providers may store data outside Australia; where they do, we take reasonable steps to ensure it is handled consistently with the APPs.
How long we keep it
We keep your personal information for as long as we need it to manage your bookings and to meet legal, tax and safety record-keeping obligations. When it is no longer needed for those purposes, we remove or anonymise it.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you. Contact us at brad@5riverseildon.com.au and we will respond within a reasonable time.
Security
We use industry-standard measures to protect your information, including encrypted connections and access controls. No system is perfectly secure, but we work to protect your data and to respond promptly to any issue.
Children
The app is intended for adults booking boat hire and is not directed at children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. We will post the updated version here and change the "last updated" date above.
Contact us
Questions or complaints about privacy? Contact us at brad@5riverseildon.com.au or by post at Eildon Marina, 190 Sugarloaf Rd, Eildon VIC 3713. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
